Effective Date: [Insert Date, e.g., January 2026]
We respect your privacy. We only collect the information we need to find you the best insurance, we keep it secure, and we never sell your personal data to random marketing lists.
Below is the full legal breakdown of how Insureyou Advisory manages your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Introduction
This policy details how Insureyou Advisory collects, holds, uses, and discloses your personal information. By using our services, you consent to the data practices described in this policy.
What is “Personal Information”? This is information that identifies you, such as your name, address, and contact details.
What is “Sensitive Information”? This is a specific category of personal information that includes health records, genetic data, racial or ethnic origin, and criminal history. Given the nature of our business, we are often required to collect sensitive information to secure your insurance coverage.
2. What we collect
We only collect information that is reasonably necessary to provide you with insurance advice and products. This includes:
- General Details: Name, address, date of birth, gender, marital status, and occupation.
- Contact Details: Phone number, email address, and mailing address.
- Financial Details: Bank account or credit card details (for premium payments), income, assets, and liabilities.
- Sensitive/Health Information: Medical history, lifestyle factors (e.g., smoking status), and family medical history. This is required by insurers to assess risk and calculate premiums.
3. How we collect it
We collect information directly from you wherever possible. This happens when you:
- Fill out a quote form on our website.
- Speak with one of our advisors over the phone.
- Complete an application form.
Collecting from third parties: Sometimes, we may need to collect information from others with your consent, such as:
- Medical practitioners (for health reports).
- Insurers (for past claims history).
- Your accountant or financial planner.
4. Why we collect it
We don’t collect data just for the sake of it. We use your information to:
- Get you covered: Assess your risks and provide quotes from Australian insurers.
- Manage your policy: Help with applications, updates, and renewals.
- Handle claims: If you need to claim, we use your info to fight for your payout.
- Comply with the law: Fulfill our legal obligations under Australian law.
5. Who we share it with
We do not sell your information. However, to get you insured, we may share your details with:
- Insurers & Reinsurers: To obtain quotes and coverage.
- Medical Professionals: To verify health information if required by an insurer.
- Service Providers: IT support, CRM systems, and auditors who help run our business (bound by confidentiality).
- Legal & Regulatory Bodies: If required by law (e.g., ATO, Courts, or Centrelink).
6. Keeping your data secure
We take the security of your personal information seriously. We employ a range of physical and electronic security measures to protect your data from misuse, interference, loss, and unauthorized access.
This includes secure office facilities, firewalls, data encryption, and strict access controls for our staff.
7. Access and Correction
You have the right to know what we know. You can request access to the personal information we hold about you at any time.
You have the right to fix it. If your details change (like a new address) or you believe the info we hold is wrong, let us know, and we will correct it immediately.
To make a request, simply contact us using the details at the bottom of this page.
8. Direct Marketing
We may use your contact details to send you updates about your policy or information on products that might benefit you (e.g., a better rate).
If you want to opt-out of marketing, just hit “unsubscribe” on the email or tell us, and we will stop immediately.
9. Complaints
If you think we have mishandled your privacy, please tell us. We want to fix it.
Step 1: Contact Us Contact our Privacy Officer using the details below. We will investigate and respond within 30 days.
Step 2: External Review If you are not happy with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC).
- Phone: 1300 363 992
- Web:oaic.gov.au
Contact Us
If you have any questions about this policy or your data, please contact us:
Insureyou Advisory
- Email: protect@insureyouadvisory.com.au
- Phone: [Insert Phone Number]
- Post: 12/42 King Street, Airport West VIC 3042
